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Warranty and Support ​

The WaterP1MeterKit comes with a one-year warranty from the date of purchase. For warranty claims or technical support, please contact our customer service team at smarthomeshop.io/contact.

  • 🇳🇱 Designed and assembled in the Netherlands

Handcrafted Quality ​

Every WaterP1MeterKit is handmade with care by our team:

  • 3D-printed housing — Each enclosure is printed in-house
  • Hand-soldered — All components are manually soldered
  • Hand-flashed & tested — Every unit is individually flashed and tested
  • Hand-folded packaging — Even our product boxes are folded by hand
  • Dual quality control — Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage ​

What's Covered ​

✅ Manufacturing defects in the WaterP1MeterKit hardware
✅ Hardware component failures under normal use
✅ Firmware issues with the official SmartHomeShop firmware
✅ Non-functional units on arrival (DOA)

What's Not Covered ​

❌ Physical damage from drops or impacts
❌ Water or moisture damage (device and sensor)
❌ Damage from improper installation or incorrect power supply
❌ Modified hardware (soldering, component swaps)
❌ Custom firmware or third-party firmware modifications
❌ Software changes that render the device non-functional
❌ Configuration changes that deviate from our documentation
❌ Sensor cable modifications or extensions
❌ Normal wear and tear

Warranty Claims ​

For warranty claims, please contact our customer service team:

Device Enclosure — Important Notice ​

The WaterP1MeterKit enclosure (the main unit) is not waterproof or moisture-resistant. The device contains sensitive electronics and must be protected from water and excessive humidity.

⚠️ Warranty Exclusion: Damage caused by water ingress or moisture is not covered by warranty.

Suitable Installation Locations ​

  • ✅ Dry basements and cellars
  • ✅ Dry crawl spaces
  • ✅ Indoor utility cabinets / meter cupboards
  • ✅ Outdoor water meter pits — only if dry and protected (see tips below)

Locations to Avoid ​

  • ❌ Areas where water can drip or splash onto the device
  • ❌ Flooded or regularly wet areas
  • ❌ Unprotected outdoor locations exposed to rain
  • ❌ Areas with constant condensation dripping onto the device

Outdoor Water Meter Pits ​

Many water meters are installed in underground pits or enclosures outside. These can be challenging environments:

💡 Option 1: If the pit is dry and well-sealed, you can install the WaterP1MeterKit inside, but monitor for moisture buildup.

💡 Option 2: Install the WaterP1MeterKit in a separate weatherproof enclosure (IP65+) inside the pit.

💡 Option 3: Mount the WaterP1MeterKit outside the pit in a dry location (e.g., garage, shed), and run only the sensor cable into the pit to reach the water meter.

Water Sensor — Important Notice ​

The water sensor included with the WaterP1MeterKit is only lightly moisture-resistant. It is designed for typical water meter cabinet conditions but is not suitable for permanently humid environments.

⚠️ Warranty Exclusion: Damage to the water sensor caused by excessive moisture or permanent humidity is not covered by warranty.

Protecting Your Sensor ​

  • ✅ Normal water meter cabinet conditions are fine
  • ✅ Occasional condensation is acceptable
  • ❌ Do not install in constantly wet or flooded areas
  • ❌ Do not submerge the sensor in water
  • ❌ Avoid areas with constant high humidity (>80% RH)

Sensor Cable ​

The sensor cable is 3 meters long. Extending it beyond this length is not recommended due to voltage drop causing unreliable readings.

⚠️ Warranty Exclusion: Any sensor cable modifications or extensions are at your own risk and not covered by warranty.

👉 See Installation Guide for details on disconnecting and cable limitations.

Replacement Sensors ​

If your water sensor needs to be replaced, you can order a new one from our webshop:

👉 Order replacement sensor

⚠️ Important: Make sure to select the correct sensor for your hardware version:

  • V1/V2: Fixed water sensor (screw terminal, 3 wires)
  • V3: Detachable water sensor (connector cable)

Third-Party Modifications ​

The WaterP1MeterKit uses open-source ESPHome firmware, making it fully customizable.

What's Covered ​

✅ Manufacturing defects in the WaterP1MeterKit hardware
✅ Firmware issues with the official SmartHomeShop firmware
✅ Component failures under normal use

What's Not Covered ​

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Configuration changes that deviate from our documentation
  • 🔧 Damage from improper power supply (using non-standard voltages)

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize — just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

Questions, Support, and Future Updates ​

For the latest updates, please join our Discord chat server or follow our social media. As a small team, we provide personalized assistance exclusively through our Discord chat server.

We encourage you to join our Discord community where you can:

  • Discuss all aspects of our products
  • Share and explore Home Assistant automations
  • Get help from other smart home enthusiasts
  • Stay updated on new features and firmware releases

Note: We do not provide support or answer installation questions via email.

Additional Resources ​

Product Information ​