SmartHomeShop Docs

Warranty and Support

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The WaterMeterKit comes with a two-year warranty, and you have a 14-day cooling-off period to change your mind. Keep your proof of purchase and report a fault through the Support Portal first.

  • 🇳🇱 Designed and assembled in the Netherlands

Handcrafted Quality

Every WaterMeterKit is handmade with care by our team:

  • 3D-printed housing: Each enclosure is printed in-house
  • Hand-soldered: All components are manually soldered
  • Hand-flashed & tested: Every unit is individually flashed and tested
  • Hand-folded packaging: Even our product boxes are folded by hand
  • Dual quality control: Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage

What's Covered

  • ✅ Manufacturing defects in the WaterMeterKit hardware
  • ✅ Hardware component failures under normal use
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Non-functional units on arrival (DOA)

What's Not Covered

  • ❌ Physical damage from drops or impacts
  • ❌ Water or moisture damage (device and sensor)
  • ❌ Damage from improper installation or incorrect power supply
  • ❌ Modified hardware (soldering, component swaps)
  • ❌ Custom firmware or third-party firmware modifications
  • ❌ Software changes that render the device non-functional
  • ❌ Configuration changes that deviate from our documentation
  • ❌ Sensor cable modifications or extensions
  • ❌ Normal wear and tear
  • ❌ Yellowing or discoloration of the housing over time

Warranty Claims

For warranty claims, please use our Support Portal:

  • 💬 Support Portal: support.smarthomeshop.io. Create a ticket or use live chat
  • 📧 Please include your order number and a description of the issue

Device Enclosure: Important Notice

The WaterMeterKit enclosure (the main unit) is not waterproof or moisture-resistant. The device contains sensitive electronics and must be protected from water and excessive humidity.

⚠️ Warranty Exclusion: Damage caused by water ingress or moisture is not covered by warranty.

Suitable Installation Locations

  • ✅ Dry basements and cellars
  • ✅ Dry crawl spaces
  • ✅ Indoor utility cabinets / meter cupboards
  • ✅ Outdoor water meter pits, only if dry and protected (see tips below)

Locations to Avoid

  • ❌ Areas where water can drip or splash onto the device
  • ❌ Flooded or regularly wet areas
  • ❌ Unprotected outdoor locations exposed to rain
  • ❌ Areas with constant condensation dripping onto the device

Outdoor Water Meter Pits

Many water meters are installed in underground pits or enclosures outside. These can be challenging environments:

💡 Option 1: If the pit is dry and well-sealed, you can install the WaterMeterKit inside, but monitor for moisture buildup.

💡 Option 2: Install the WaterMeterKit in a separate weatherproof enclosure (IP65+) inside the pit.

💡 Option 3: Mount the WaterMeterKit outside the pit in a dry location (e.g., garage, shed), and run only the sensor cable into the pit to reach the water meter.

Water Sensor: Important Notice

The water sensor included with the WaterMeterKit is only lightly moisture-resistant. It is designed for typical water meter cabinet conditions but is not suitable for permanently humid environments.

⚠️ Warranty Exclusion: Damage to the water sensor caused by excessive moisture or permanent humidity is not covered by warranty.

Protecting Your Sensor

  • ✅ Normal water meter cabinet conditions are fine
  • ✅ Occasional condensation is acceptable
  • ❌ Do not install in constantly wet or flooded areas
  • ❌ Do not submerge the sensor in water
  • ❌ Avoid areas with constant high humidity (>80% RH)

Sensor Cable

The sensor cable is 3 meters long. On V3 it plugs into the kit and can be detached, on V1 and V2 it is connected with a screw terminal. Extending it beyond this length is not recommended due to voltage drop causing unreliable readings.

⚠️ Warranty Exclusion: Any sensor cable modifications or extensions are at your own risk and not covered by warranty.

👉 See Installation Guide for details on disconnecting and cable limitations.

Replacement Sensors

On V3 the sensor cable plugs into the kit, on V1 and V2 it uses a screw terminal connection. If your water sensor needs to be replaced, you can order a new one from our webshop:

👉 Water Sensor with plug for V3

👉 Water Sensor for V1 and V2

Third-Party Modifications

The WaterMeterKit uses open-source ESPHome firmware, making it fully customizable.

What's Covered

  • ✅ Manufacturing defects in the WaterMeterKit hardware
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Component failures under normal use

What's Not Covered

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Configuration changes that deviate from our documentation
  • 🔧 Damage from improper power supply (using non-standard voltages)

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize. Just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

WaterMeterKit vs WaterP1MeterKit

The WaterMeterKit is a simplified version focused purely on water monitoring:

Feature WaterMeterKit WaterP1MeterKit
Water monitoring ✅ ✅
P1 energy meter (RJ12) ❌ ✅
WiFi ✅ ✅
Ethernet/PoE ❌ ✅ (V2 and later)
Sensor cable Fixed (V1/V2) or Detachable (V3) Fixed (V1/V2) or Detachable (V3/V4)
Temperature & Humidity ✅ ✅

💡 Need energy monitoring too? Consider the WaterP1MeterKit which includes P1 energy meter support and Ethernet/PoE connectivity.

Need Help?

We offer multiple ways to get support for your WaterMeterKit:

💬 Live Chat & Support Portal

Visit our Support Portal for instant help:

  • Live Chat: Get immediate assistance from our AI assistant (trained on all our products) or chat with a real team member
  • Create Support Tickets: Submit detailed questions or issues and track their progress
  • Knowledge Base: Search our comprehensive documentation and FAQs
  • 24/7 Availability: AI assistant available round the clock, team members during business hours

👉 Open Support Portal

💭 Discord Community

Join our Discord server for community support:

  • Discuss products and share experiences
  • Get help from other Home Assistant enthusiasts
  • Share automations and creative solutions
  • Stay updated on new features and releases

📧 Warranty Claims

For warranty claims, use our Support Portal or contact form:

  • Include your order number
  • Describe the issue in detail
  • Attach photos if applicable

Note: We provide support through our Support Portal and Discord. Email support is not available.

Additional Resources

Product Information