Warranty and Support
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Warranty Coverage
The UltimateSensor comes with a two-year warranty from the date of purchase. Keep your proof of purchase and report a fault through the support portal first, so we can investigate it and provide an appropriate solution.
What's Covered
- Manufacturing defects
- Hardware component failures under normal use
- Non-functional units on arrival (DOA)
- Issues with official firmware
What's Not Covered
- Physical damage from drops or impacts
- Water or moisture damage
- Damage from improper installation
- Modified hardware or firmware (third-party modifications)
- Custom or third-party firmware issues
- Software changes that render the device non-functional
- Configuration changes that deviate from our documentation
- Normal wear and tear
- Cosmetic damage (scratches, discoloration)
- Yellowing or discoloration of the housing over time
Warranty Claims
For warranty claims, visit our Support Portal:
💬 Support Portal: support.smarthomeshop.io. Use live chat or create a support ticket
Please include:
- Your order number
- Description of the issue
- Photos if applicable
Handcrafted Quality
Every UltimateSensor is handcrafted with care in the Netherlands:
- 3D-printed housing: Each enclosure is printed in-house
- Hand-soldered: All components are manually soldered
- Hand-flashed & tested: Every unit is individually programmed and tested
- Hand-folded packaging: Even our product boxes are folded by hand
- Dual quality control: Each unit passes inspection by two independent team members during assembly and before shipping
Product-Specific Information
Housing & Finish
The UltimateSensor housing is 3D-printed and may have visible layer lines, which is normal for this manufacturing process.
Important:
- Avoid placing in direct sunlight: UV exposure can cause yellowing of the plastic
- Yellowing or discoloration from sunlight is not covered under warranty
- A replacement housing for UltimateSensor v1 is available as a separate product
- Handle with care to avoid scratches
Sensors & Accuracy
We strive for accurate sensor readings, but please note:
- Sensor accuracy depends on proper placement and calibration
- Environmental factors (heat, humidity, placement) affect readings
- Sensors may require calibration after relocation
- Third-party sensor specifications are provided by their manufacturers
We are not responsible for:
- Inaccurate readings due to environmental factors
- Changes in sensor behavior due to third-party software updates
- User modifications to sensor configuration
Third-Party Modifications
The UltimateSensor uses open-source ESPHome firmware, and we encourage tinkering! However:
- Custom firmware modifications are not covered under warranty
- Hardware modifications such as soldering void the warranty
- Steps from our own guides, such as the upgrade guide, do not count as modifications
- If you modify the device and need help, our Discord community is a great resource
Returns
You have 14 days to change your mind after delivery. For return requests:
- Register your return first through the Support Portal. Returns that were not registered are refused
- Device must be in original condition
- Include all original accessories
- Customer is responsible for return shipping costs
See our return policy for all terms.
Support Channels
Discord Community (Recommended)
Join our Discord for the fastest support from our team and community:
- 7,500+ members
- Real-time assistance
- Share automations and ideas
- Community troubleshooting
Contact Form
For warranty claims and direct support:
Note: We do not provide installation support via email. Please use Discord for setup questions.
Product Information
- Product Page: smarthomeshop.io/products/ultimatesensor
- Documentation: You're reading it!
- Source Code: github.com/smarthomeshop/ultimatesensor
By purchasing and using the UltimateSensor, you agree to the terms outlined in this warranty document.