Warranty and Support

The UltimateSensor comes with a one-year warranty from the date of purchase. For warranty claims or technical support, please contact our customer service team at smarthomeshop.io/contact.

Warranty Exclusions

• Discoloration: The warranty does not cover discoloration or yellowing of the sensor casing due to exposure to direct sunlight or other environmental factors.
• Inaccurate Measurements: We are not responsible for incorrect sensor readings or inaccuracies that may arise due to external factors, sensor placement, or environmental conditions.
• Software Modifications: Any changes to the software by third parties that affect the functionality or performance of the UltimateSensor are not covered.
• Unpackaged and Installed Sensors: Sensors that have been unpacked and installed cannot be returned as they are custom assembled per order based on customer specifications.

Disclaimer

• We are not responsible for any damage caused by improper installation or use of the device.
• Any defects caused by water exposure are not covered under warranty.

Returning Products for Warranty Service

To return an UltimateSensor for warranty service, please contact customer support with your purchase details and a description of the issue. Please note that customers are responsible for shipping costs to send the product back for repair unless otherwise required by law.

For detailed instructions on how to proceed with a warranty claim, or if you have any questions regarding our warranty policy, please visit our contact page or join our Discord chat server for personalized assistance.

By purchasing and using the UltimateSensor, you agree to the terms outlined in this warranty document.

Questions, Support, and Future Updates

For the latest updates, please join our Discord chat server or follow our Facebook page. As a small team, we provide personalized assistance exclusively through our Discord chat server. We encourage you to join our Discord community, where you can discuss all aspects of our products, share and explore Home Assistant automations, and interact with other smart home enthusiasts.

Please note, we do not provide support or answer installation questions by email.

Additional Resources

• Join our Discord chat server for personalized assistance and community support.