SmartHomeShop Docs

Warranty and Support

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The WaterP1MeterKit comes with a two-year warranty, and you have 14 days to change your mind after receiving your order. Keep your proof of purchase. For warranty claims or technical support, please contact our customer service team at support.smarthomeshop.io.

  • 🇳🇱 Designed and assembled in the Netherlands

Handcrafted Quality

Every WaterP1MeterKit is handmade with care by our team:

  • 3D-printed housing: Each enclosure is printed in-house
  • Hand-soldered: All components are manually soldered
  • Hand-flashed & tested: Every unit is individually flashed and tested
  • Hand-folded packaging: Even our product boxes are folded by hand
  • Dual quality control: Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage

What's Covered

  • ✅ Manufacturing defects in the WaterP1MeterKit hardware
  • ✅ Hardware component failures under normal use
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Non-functional units on arrival (DOA)

What's Not Covered

  • ❌ Physical damage from drops or impacts
  • ❌ Water or moisture damage (device and sensor)
  • ❌ Damage from improper installation or incorrect power supply
  • ❌ Modified hardware (soldering, component swaps)
  • ❌ Custom firmware or third-party firmware modifications
  • ❌ Software changes that render the device non-functional
  • ❌ Configuration changes that deviate from our documentation
  • ❌ Sensor cable modifications or extensions
  • ❌ Normal wear and tear
  • ❌ Yellowing or discoloration of the housing over time

Warranty Claims

For warranty claims, visit our Support Portal:

Device Enclosure: Important Notice

The WaterP1MeterKit enclosure (the main unit) is not waterproof or moisture-resistant. The device contains sensitive electronics and must be protected from water and excessive humidity.

⚠️ Warranty Exclusion: Damage caused by water ingress or moisture is not covered by warranty.

Suitable Installation Locations

  • ✅ Dry basements and cellars
  • ✅ Dry crawl spaces
  • ✅ Indoor utility cabinets / meter cupboards
  • ✅ Outdoor water meter pits, only if dry and protected (see tips below)

Locations to Avoid

  • ❌ Areas where water can drip or splash onto the device
  • ❌ Flooded or regularly wet areas
  • ❌ Unprotected outdoor locations exposed to rain
  • ❌ Areas with constant condensation dripping onto the device

Outdoor Water Meter Pits

Many water meters are installed in underground pits or enclosures outside. These can be challenging environments:

💡 Option 1: If the pit is dry and well-sealed, you can install the WaterP1MeterKit inside, but monitor for moisture buildup.

💡 Option 2: Install the WaterP1MeterKit in a separate weatherproof enclosure (IP65+) inside the pit.

💡 Option 3: Mount the WaterP1MeterKit outside the pit in a dry location (e.g., garage, shed), and run only the sensor cable into the pit to reach the water meter.

Water Sensor: Important Notice

The water sensor included with the WaterP1MeterKit is only lightly moisture-resistant. It is designed for typical water meter cabinet conditions but is not suitable for permanently humid environments.

⚠️ Warranty Exclusion: Damage to the water sensor caused by excessive moisture or permanent humidity is not covered by warranty.

Protecting Your Sensor

  • ✅ Normal water meter cabinet conditions are fine
  • ✅ Occasional condensation is acceptable
  • ❌ Do not install in constantly wet or flooded areas
  • ❌ Do not submerge the sensor in water
  • ❌ Avoid areas with constant high humidity (>80% RH)

Sensor Cable

The sensor cable is 3 meters long. Extending it beyond this length is not recommended due to voltage drop causing unreliable readings.

⚠️ Warranty Exclusion: Any sensor cable modifications or extensions are at your own risk and not covered by warranty.

👉 See Installation Guide for details on disconnecting and cable limitations.

Replacement Sensors

If your water sensor needs to be replaced, you can order a new one from our webshop:

👉 Water Sensor with plug for V3 and V4

👉 Water Sensor for V1 and V2

⚠️ Important: Make sure to select the correct sensor for your hardware version:

  • V1/V2: Fixed water sensor (screw terminal, 3 wires)
  • V3/V4: Detachable water sensor (connector cable)

Third-Party Modifications

The WaterP1MeterKit uses open-source ESPHome firmware, making it fully customizable.

What's Covered

  • ✅ Manufacturing defects in the WaterP1MeterKit hardware
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Component failures under normal use

What's Not Covered

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Configuration changes that deviate from our documentation
  • 🔧 Damage from improper power supply (using non-standard voltages)

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize. Just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

Questions, Support, and Future Updates

For the latest updates, please join our Discord chat server or follow our social media. Use Discord for general questions, ideas and community help. Open a ticket through the Support Portal for orders, invoices, returns, warranty or situations where you share personal details, photos or log files.

We encourage you to join our Discord community where you can:

  • Discuss all aspects of our products
  • Share and explore Home Assistant automations
  • Get help from other smart home enthusiasts
  • Stay updated on new features and firmware releases

Note: We do not provide support or answer installation questions via email.

Additional Resources

Product Information