SmartHomeShop Docs

Warranty and Support

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The P1MeterKit comes with a two-year warranty, and you have 14 days to change your mind after receiving your order. Keep your proof of purchase. For warranty claims or technical support, please contact our customer service team at support.smarthomeshop.io.

  • 🇳🇱 Designed and assembled in the Netherlands

Handcrafted Quality

Every P1MeterKit is handmade with care by our team:

  • 3D-printed housing: Each enclosure is printed in-house
  • Hand-soldered: All components are manually soldered
  • Hand-flashed & tested: Every unit is individually flashed and tested
  • Hand-folded packaging: Even our product boxes are folded by hand
  • Dual quality control: Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage

What's Covered

  • ✅ Manufacturing defects in the P1MeterKit hardware
  • ✅ Hardware component failures under normal use
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Non-functional units on arrival (DOA)

What's Not Covered

  • ❌ Physical damage from drops or impacts
  • ❌ Water or moisture damage
  • ❌ Damage from improper installation or incorrect power supply
  • ❌ Modified hardware (soldering, component swaps)
  • ❌ Custom firmware or third-party firmware modifications
  • ❌ Software changes that render the device non-functional
  • ❌ Configuration changes that deviate from our documentation
  • ❌ Normal wear and tear
  • ❌ Yellowing or discoloration of the housing over time

Warranty Claims

For warranty claims, visit our Support Portal:

Device Enclosure: Important Notice

The P1MeterKit housing is designed for indoor use only (IP20 classification).

⚠️ Not Water/Moisture Resistant

The device enclosure is NOT waterproof or moisture-resistant. Installation in humid or damp environments can damage the internal electronics.

⚠️ Warranty Exclusion: Damage caused by water ingress or moisture is not covered by warranty.

Suitable Installation Locations

  • ✅ Indoor meter cabinets
  • ✅ Dry utility rooms
  • ✅ Normal indoor environments

Locations to Avoid

  • ❌ Outdoor locations
  • ❌ Damp basements or cellars
  • ❌ Near water sources
  • ❌ High humidity environments

Third-Party Modifications

The P1MeterKit uses open-source ESPHome firmware, making it fully customizable.

What's Covered

  • ✅ Manufacturing defects in the P1MeterKit hardware
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Component failures under normal use

What's Not Covered

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Configuration changes that deviate from our documentation
  • 🔧 Damage from improper power supply (using non-standard voltages)

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize. Just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

Questions, Support, and Future Updates

For the latest updates, please join our Discord chat server or follow our social media. Use Discord for general questions, ideas and community help. Open a ticket through the Support Portal for orders, invoices, returns, warranty or situations where you share personal details, photos or log files.

We encourage you to join our Discord community where you can:

  • Discuss all aspects of our products
  • Share and explore Home Assistant automations
  • Get help from other smart home enthusiasts
  • Stay updated on new features and firmware releases

Note: We do not provide support or answer installation questions via email.

Additional Resources

Product Information