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Warranty and Support ​

Warranty Coverage ​

The P1SplitterKit comes with a one-year warranty from the date of purchase.

What's Covered ​

  • Manufacturing defects
  • Hardware component failures under normal use
  • Non-functional units on arrival (DOA)

What's Not Covered ​

  • Physical damage from drops, impacts, or mishandling
  • Water or moisture damage
  • Damage from improper installation
  • Damage from incorrect power supply (wrong voltage)
  • Damage from cable strain or port abuse
  • Normal wear and tear
  • Cosmetic damage that doesn't affect functionality

Warranty Claims ​

For warranty claims, please contact us:

Contact Form: smarthomeshop.io/contact

Please include:

  • Your order number
  • Description of the issue
  • Photos if applicable (showing the issue or damage)

Handcrafted Quality ​

Every P1SplitterKit is carefully assembled and tested:

  • 3D-printed housing — Each enclosure is printed in-house
  • Hand-soldered — All components are manually soldered
  • Hand-tested — Every unit is individually tested before shipping
  • Hand-folded packaging — Even our product boxes are folded by hand
  • Dual quality control — Each unit passes inspection by two independent team members during assembly and before shipping

Device Enclosure — Important Notice ​

The P1SplitterKit housing is designed for indoor use only.

Protection Tips ​

  • Keep away from moisture and liquids
  • Avoid direct sunlight and heat sources
  • Don't expose to extreme temperatures
  • Install in a well-ventilated area

Environment ​

The device is suitable for:

  • Meter cabinets
  • Utility rooms
  • Indoor technical spaces

Not suitable for:

  • Outdoor installation
  • Humid environments
  • Areas with condensation risk

Replacement Parts ​

RJ12 Cables ​

Standard RJ12 6P6C cables can be purchased from:

Complete Replacement ​

If your P1SplitterKit is out of warranty and needs replacement, a new unit can be ordered from our webshop.

Product Information ​

Support Channels ​

Community Support ​

Join our Discord community for help from other users and our team:

Discord: smarthomeshop.io/discord

Direct Support ​

For warranty claims or direct assistance:

Contact Form: smarthomeshop.io/contact

Documentation ​