SmartHomeShop Docs

Warranty and Support

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The WaterFlowKit comes with a two-year warranty, also on the separate flow sensors, and you have a 14-day cooling-off period to change your mind. For warranty claims or technical support, please contact our customer service team at support.smarthomeshop.io.

  • 🇳🇱 Designed and assembled in the Netherlands

Handcrafted Quality

Every WaterFlowKit is handmade with care by our team:

  • 3D-printed housing: Each enclosure is printed in-house
  • Hand-soldered: All components are manually soldered
  • Hand-flashed & tested: Every unit is individually flashed and tested
  • Hand-folded packaging: Even our product boxes are folded by hand
  • Dual quality control: Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage

What's Covered

  • ✅ Manufacturing defects in the WaterFlowKit hardware
  • ✅ Hardware component failures under normal use
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Non-functional units on arrival (DOA)

What's Not Covered

  • ❌ Physical damage from drops or impacts
  • ❌ Water damage to the main unit
  • ❌ Damage from improper installation
  • ❌ Water leaks caused by improper fitting installation
  • ❌ Modified hardware (soldering, component swaps)
  • ❌ Custom firmware or third-party firmware modifications
  • ❌ Software changes that render the device non-functional
  • ❌ Configuration changes that deviate from our documentation
  • ❌ Sensor cable modifications or extensions
  • ❌ Normal wear and tear
  • ❌ Yellowing or discoloration of the housing over time

Warranty Claims

For warranty claims, visit our Support Portal:

Water Leaks: Important Disclaimer

⚠️ We are not responsible for water leaks or water damage caused by installation.

The WaterFlowKit requires inline installation on water pipes. Proper installation is critical:

  • Always use thread seal tape (PTFE tape) on threaded connections
  • Tighten all fittings securely
  • The temperature sensor fitting may require extra tightening
  • Pressure test all connections before final installation
  • Check connections after 24 hours

Recommended Steps

  1. Turn off water supply before installation
  2. Apply thread seal tape to all threads
  3. Hand-tighten, then use appropriate wrench
  4. Turn on water supply slowly
  5. Check for leaks under pressure
  6. Re-check after 24 hours

Device Enclosure: Important Notice

The WaterFlowKit main unit has an IP20 rating: suitable for indoor use only.

⚠️ Warranty Exclusion: Water damage to the main unit is not covered by warranty.

Suitable Installation Locations

  • ✅ Dry utility rooms
  • ✅ Under-sink cabinets
  • ✅ Basements (dry areas)
  • ✅ Indoor pipe locations

Locations to Avoid

  • ❌ Outdoor locations
  • ❌ Areas prone to flooding
  • ❌ Near splashing water sources
  • ❌ High humidity environments (>80% RH)

Flow Sensors: Important Notice

The flow sensors have an IP52 rating: protected against dust and light moisture.

Sensor Protection

  • ✅ Occasional splashing is acceptable
  • ✅ Normal indoor moisture is fine
  • ❌ Do not submerge sensors
  • ❌ Avoid direct water spray on sensor electronics

Third-Party Modifications

The WaterFlowKit uses open-source ESPHome firmware, making it fully customizable.

What's Covered

  • ✅ Manufacturing defects in the WaterFlowKit hardware
  • ✅ Firmware issues with the official SmartHomeShop firmware
  • ✅ Component failures under normal use

What's Not Covered

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Configuration changes that deviate from our documentation

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize. Just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

Questions, Support, and Future Updates

For the latest updates, please join our Discord chat server or follow our social media. As a small team, we provide personalized assistance through our Support Portal and Discord chat server.

We encourage you to join our Discord community where you can:

  • Discuss all aspects of our products
  • Share and explore Home Assistant automations
  • Get help from other smart home enthusiasts
  • Stay updated on new features and firmware releases

Note: We do not provide support or answer installation questions via email.

Additional Resources

Product Information