Warranty and Support
The WaterFlowKit comes with a one-year warranty from the date of purchase. For warranty claims or technical support, please contact our customer service team at smarthomeshop.io/contact.
- 🇳🇱 Designed and assembled in the Netherlands
Handcrafted Quality
Every WaterFlowKit is handmade with care by our team:
- 3D-printed housing — Each enclosure is printed in-house
- Hand-soldered — All components are manually soldered
- Hand-flashed & tested — Every unit is individually flashed and tested
- Hand-folded packaging — Even our product boxes are folded by hand
- Dual quality control — Each unit passes inspection by two independent team members during assembly and before shipping
Warranty Coverage
What's Covered
✅ Manufacturing defects in the WaterFlowKit hardware
✅ Hardware component failures under normal use
✅ Firmware issues with the official SmartHomeShop firmware
✅ Non-functional units on arrival (DOA)
What's Not Covered
❌ Physical damage from drops or impacts
❌ Water damage to the main unit
❌ Damage from improper installation
❌ Water leaks caused by improper fitting installation
❌ Modified hardware (soldering, component swaps)
❌ Custom firmware or third-party firmware modifications
❌ Software changes that render the device non-functional
❌ Configuration changes that deviate from our documentation
❌ Sensor cable modifications or extensions
❌ Normal wear and tear
Warranty Claims
For warranty claims, please contact our customer service team:
- 🌐 Contact Form: smarthomeshop.io/contact
- 📧 Please include your order number and a description of the issue
Water Leaks — Important Disclaimer
⚠️ We are not responsible for water leaks or water damage caused by installation.
The WaterFlowKit requires inline installation on water pipes. Proper installation is critical:
- Always use thread seal tape (PTFE tape) on threaded connections
- Tighten all fittings securely
- The temperature sensor fitting may require extra tightening
- Pressure test all connections before final installation
- Check connections after 24 hours
Recommended Steps
- Turn off water supply before installation
- Apply thread seal tape to all threads
- Hand-tighten, then use appropriate wrench
- Turn on water supply slowly
- Check for leaks under pressure
- Re-check after 24 hours
Device Enclosure — Important Notice
The WaterFlowKit main unit has an IP20 rating — suitable for indoor use only.
⚠️ Warranty Exclusion: Water damage to the main unit is not covered by warranty.
Suitable Installation Locations
- ✅ Dry utility rooms
- ✅ Under-sink cabinets
- ✅ Basements (dry areas)
- ✅ Indoor pipe locations
Locations to Avoid
- ❌ Outdoor locations
- ❌ Areas prone to flooding
- ❌ Near splashing water sources
- ❌ High humidity environments (>80% RH)
Flow Sensors — Important Notice
The flow sensors have an IP52 rating — protected against dust and light moisture.
Sensor Protection
- ✅ Occasional splashing is acceptable
- ✅ Normal indoor moisture is fine
- ❌ Do not submerge sensors
- ❌ Avoid direct water spray on sensor electronics
Third-Party Modifications
The WaterFlowKit uses open-source ESPHome firmware, making it fully customizable.
What's Covered
✅ Manufacturing defects in the WaterFlowKit hardware
✅ Firmware issues with the official SmartHomeShop firmware
✅ Component failures under normal use
What's Not Covered
We cannot provide warranty or support for:
- 🔧 Custom firmware modifications or third-party firmware
- 🔧 Hardware modifications (soldering, component swaps)
- 🔧 Software changes that cause the device to malfunction
- 🔧 Configuration changes that deviate from our documentation
Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize — just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!
Questions, Support, and Future Updates
For the latest updates, please join our Discord chat server or follow our social media. As a small team, we provide personalized assistance exclusively through our Discord chat server.
We encourage you to join our Discord community where you can:
- Discuss all aspects of our products
- Share and explore Home Assistant automations
- Get help from other smart home enthusiasts
- Stay updated on new features and firmware releases
Note: We do not provide support or answer installation questions via email.
Additional Resources
- Discord Community — Personalized assistance and community support
- Installation Guide — Step-by-step setup instructions
- Troubleshooting — Common issues and solutions
- FAQ — Frequently asked questions
Product Information
- Order/Webshop: smarthomeshop.io
- GitHub (Open Source): smarthomeshop/waterflowkit