SmartHomeShop

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Warranty and Support ​

The CeilSense comes with a one-year warranty from the date of purchase. For warranty claims or technical support, please contact our customer service team at smarthomeshop.io/contact.

  • 🇳🇱 Designed and manufactured in the Netherlands

Handcrafted Quality ​

Every CeilSense is handmade with care by our team:

  • 3D-printed housing — Each enclosure is printed in-house
  • Hand-soldered — All components are manually soldered
  • Hand-flashed & tested — Every unit is individually flashed and tested
  • Hand-folded packaging — Even our product boxes are folded by hand
  • Dual quality control — Each unit passes inspection by two independent team members during assembly and before shipping

Warranty Coverage ​

What's Covered ​

✅ Manufacturing defects in the CeilSense hardware
✅ Hardware component failures under normal use
✅ Firmware issues with the official SmartHomeShop firmware
✅ Non-functional units on arrival (DOA)

What's Not Covered ​

❌ Physical damage from drops or impacts
❌ Water or moisture damage
❌ Damage from improper installation or incorrect power supply
❌ Modified hardware (soldering, component swaps)
❌ Custom firmware or third-party firmware modifications
❌ Software changes that render the device non-functional
❌ Configuration changes that deviate from our documentation
❌ Cosmetic damage (scratches, paint wear)
❌ Normal wear and tear

Warranty Claims ​

For warranty claims, please contact our customer service team:

Housing & Finish ​

The visible front of the CeilSense housing features a matte white spray-coated finish for a clean, modern look that blends seamlessly with most ceilings.

Care Instructions ​

  • Handle the front panel with care during installation
  • Avoid scratching or scraping the surface
  • Do not use abrasive cleaners or solvents
  • The matte finish is durable under normal use

Replacement Front Panel ​

If your front panel becomes damaged, you can order a replacement:

👉 Contact us to order

⚠️ Warranty Exclusion: Cosmetic damage to the spray-coated finish (scratches, chips, paint wear) caused by handling, installation, or environmental factors is not covered by warranty.

Third-Party Modifications ​

The CeilSense uses industry-standard components including Hi-Link mmWave radar sensors (LD2412, LD2450, LD6002B) and Sensirion environmental sensors (SCD41).

What's Covered ​

✅ Manufacturing defects in the CeilSense hardware
✅ Firmware issues with the official SmartHomeShop firmware
✅ Component failures under normal use

What's Not Covered ​

We cannot provide warranty or support for:

  • 🔧 Custom firmware modifications or third-party firmware
  • 🔧 Hardware modifications (soldering, component swaps)
  • 🔧 Software changes that cause the device to malfunction
  • 🔧 Issues caused by third-party software updates to sensor components
  • 🔧 Configuration changes that deviate from our documentation
  • 🔧 Damage from improper installation or power supply issues

Tinkerers welcome! We love that our products are built on open platforms like ESPHome. Feel free to experiment and customize — just know that once you modify the hardware or flash custom firmware, you're in DIY territory. Our Discord community is a great place to get help from fellow enthusiasts!

Questions, Support, and Future Updates ​

For the latest updates, please join our Discord chat server or follow our social media. As a small team, we provide personalized assistance exclusively through our Discord chat server.

We encourage you to join our Discord community where you can:

  • Discuss all aspects of our products
  • Share and explore Home Assistant automations
  • Get help from other smart home enthusiasts
  • Stay updated on new features and firmware releases

Note: We do not provide support or answer installation questions via email.

Additional Resources ​

Product Information ​