Warranty and Support

Need Help?

Support portal: support.smarthomeshop.io
Discord: smarthomeshop.io/discord
Contact: smarthomeshop.io/contact

Warranty

WallSense comes with two years of warranty. Keep your proof of purchase and report a fault through the support portal first, so we can look into it and find the right solution.

Fourteen Days to Change Your Mind

You have fourteen days to change your mind after delivery. Return the product in its original condition and you get the purchase amount back. Contact us first to start a return.

What Is Covered

Manufacturing defects
Hardware component failures under normal use
Issues with the official SmartHomeShop firmware
Units that do not work on arrival

What Is Not Covered

Physical damage from drops or impacts
Water or moisture damage
Damage from improper installation or an incorrect power supply
Modified hardware
Custom firmware or third-party firmware modifications
Software changes that make the device stop working
Configuration changes that deviate from this documentation
Cosmetic damage such as scratches
Normal wear and tear
Yellowing or discoloration of the housing over time

Product Notes

Installation: have mains connections made by a qualified installer. WallSense is for indoor use only.
Sensors: readings depend on the installation, airflow and calibration. See Calibration.
Features still to come: functions that are marked as planned in this documentation are not a defect when they are missing.

What to Include in a Request

Order number
Description of the issue and what you already tried
Photos or screenshots if useful
Power and network setup: PoE or mains, WiFi, Ethernet or Thread
Your frame brand and series, if the issue is about fit
ESPHome Version and, for radar issues, LD2412 Firmware Version and LD2450 Firmware Version